Pick the inbox that fits your question and you'll reach the right person faster. We aim for a business-day response, faster for security reports.
How Saltare works, billing questions, workspace issues, feature guidance.
[email protected]Within one business day on paid plans. Best-effort on Starter.
Custom trials, volume pricing, procurement, contracts, DPA execution.
[email protected]Within one business day.
Responsible disclosure, bug bounty, suspected exposures. Read the policy on our security page first.
[email protected]Initial triage within 48 hours. Fix timeline within 7 days.
Access, export, deletion, opt-out. Anything touching how we handle your personal data.
[email protected]Acknowledged promptly; fulfilled within the statutory window (30 days).
Report prohibited content, harassment, spam, or other AUP breaches on the platform.
[email protected]Reviewed the same business day. Severe reports escalated immediately.
Terms of Service questions, DPA signatures, subpoenas, other legal correspondence.
[email protected]Within five business days.
Saltare is operated by Saltare Machina Corporation. Postal mail, legal notices, and press inquiries all reach us at the address on the right. Chicago time is Central — we keep roughly 9–6 CT hours, with on-call coverage for security and production incidents outside those windows.
Prefer voice? (888) 804-8426 rings a support queue during business hours and routes to voicemail otherwise. For anything urgent, email is faster.
A lot of common questions are covered in one of the pages below. Worth a glance before you open a ticket.
Send it to the general inbox and we'll route it from there.